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Runnymede redefines possible with five-year plan

Runnymede Healthcare Centre has officially launched a new five-year strategic plan, Vision 2020 / Redefining Possible. This plan covers four directions and multiple priorities that will guide Runnymede into a healthy future.

For the next several issues, The Reporter will take a closer look at the strategic plan and highlight the four directions that will guide Runnymede over the next five years. This issue covers the first strategic direction, you first. To view the full digital document, please visit

1.You Firstyou_first_image_cropped_2.jpg

Priority 1 - Patient experience

Design and implement a patient experience strategy customized to Runnymede’s patient population and supporting ongoing safe, high-quality patient care.

Priority 2 - Customer service excellence

Provide a unique customer experience by proactively anticipating our customers’ needs and expectations and exceeding them, every time. Service excellence is an attitude engrained in every department and it begins and ends with each and every individual.

Priority 3 - Staff experience

Provide the tools and resources to empower our staff and promote engagement to achieve our vision.

Next: Runnymede offers Innovative Journey for Stroke Recovery program